December 7, 2018

Talking Book Topics: In Brief

Each Talking Book Topics has an introductory section which is designed to give good information that may be of interest to library patrons. Subjects range from college scholarships to national park accessibility to information about the future of the talking book library program.
The November/December issue has an article about how to play the new multi-book cartridges without having to use the bookshelf feature.
So don't skip over the info at the front of Topics. You may be missing out on items of interest to you and yours.

November 19, 2018

BARD: Help us help you

Dear BARD Users,

Those of us at who respond to your email messages have been thinking about ways we can speed up the process of resolving your BARD problems. Here are some things you can do to help us with that:
  • If you aren’t writing to us from the same email address you use when logging onto BARD, please let us know the email address associated with your account. That will enable us to go right to your records, rather than having to do some searching and sleuthing to find your account. If you aren’t sure which of a couple addresses it is, you can tell us the ones it might be, and we’ll check them out. If you simply don’t remember, please let us know the first and last name, as well as the postal address, connected with your account, and we’ll try to verify your account that way.
  • Please use meaningful subject lines and be as specific as you can in the body of the message. A subject line like “Problem with DB34595” means a lot more than “Help!” or “BARD.” Likewise, if instead of writing something generic like “Problem with the last book I downloaded” as the body of the message, you tell us that you get the “end of book” message before the book has “ended” or that the audio becomes garbled for two minutes in chapter three, 1 hour and 45 minutes into the book, we can get right to the problem. With that information, we can immediately test the book to see if the problem is with the book or if it’s something else.
  • Please keep our email conversation intact. In other words, use “Reply” or “Reply All” when responding to a message from us, rather than starting a new message. There are multiple people who respond to queries sent to NLSDownload. Having the conversation intact makes it easy for all of us to get up-to-date on what’s happened so far. We won’t have to go search our archives for previous fragments of the conversation.
  • Please don’t attach screen shots. All of us at NLSDownload are blind, so providing a rich, narrative description of the problem will help us to quickly resolve your issue.
Following these guidelines will go a long way toward improving our response time.
The BARD Support Team

October 29, 2018

General Info, Ideas, Requests

This is the time of year when we take stock, and inventory, of our materials.
If you have any machines you are not using, please return them. If you need a box and/or label, call the library at 603-271-3429.

Please also check in the closets and under the bed for any unreturned books. Others may be waiting for that book. Our loan period is two months, but we recommend you return books one at a time as you finish reading them. Then we will always be in the process of sending you another.

If you are receiving magazines, please return them timely so your magazine service will continue with no delays.

If you have any questions about your player or books, please call us at 603-271-3429.

Multiple Books on One Cartridge

The New Hampshire Talking Book Services Library is proud to announce the launch of our Duplication on Demand program. This new system will allow the library to put more than one book title onto one digital cartridge to ship out to you. This means that you could have a digital book cartridge mailed out to you that has 2, 3, 4 or more books on the one cartridge.
For more information about this new circulation program, please contact the library at 603-271-3429.

September 19, 2018

Service Dogs Awareness Month

September is Service Dogs Awareness Month.

The purpose of Service Dog Awareness Month is to bring awareness to dogs that provide assistance to individuals living with disabilities.
Service dogs are rigorously trained to provide assistance to an individual with a disability. This assistance can range from helping those with visual impairments to less noticeable services such as providing tactile stimulation for someone experiencing PTSD. Service dogs are important and necessary companions for many people with a wide range of disabilities.

Below are several books with a Service Dogs Theme that you can request from the Talking Book Services Library. DB are audio books; BR are braille books.

DB 74020 Until Tuesday: A Wounded Warrior and the Golden Retriever Who Saved Him.
DB 70466 To the Rescue: Found Dogs with a Mission
BR 18838 To the Rescue: Found Dogs with a Mission
DB 65497 Working Like Dogs: the Service Dog Guidebook
DB 92021 Vets and Pets: Wounded Warriors and the Animals That Help Them Heal
DB 90933 Rescue & Jessica: A Life-Changing Friendship (Grades K-3)
BR 22046 Rescue & Jessica: A Life-Changing Friendship (Grades K-3)